Telecommunications, Wireless & Broadband
More connections. Less hassle.
The American consumer purchases and uses services from a hundred telecommunications, cable and broadband companies. Varolii works with more than 30 of those organizations, providing fast, reliable and affordable Customer Interaction Management for critical functions such as outage notification, demand response and revenue assurance.
In 2012, our telecommunications customers told us that their biggest operating challenges will be:
- Coping with flat or declining budgets. Staff costs are rising. So are call volumes. Meeting productivity and customer satisfaction goals will require more automation.
- Relying less on outsourcers. Moving calls to outsourced staff cost $3-$5 per call. More economical solutions are needed.
- Better personalization. Segmentation of customers is getting more sophisticated. Companies want to interact with their customers based on individual preferences and behaviors.
- Moving to mobile. As customers embrace the Smartphone, utilities and telco companies are finding it harder to get through on landlines. Land/cell determination is a priority.
Varolii’s cloud-based automation and self-service options are attractive, affordable solutions to alleviate these pains and deliver a better overall customer experience.
The bottom line situation with the Varolii relationship is they've allowed us to consistently perform for our customers and at the same time provided a huge cost savings over what it would cost to [communicate] manually.
Ted ParkerInformation Technology DirectorQualxServ