Webinars: Upcoming and archived Varolii webinars

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Archived Webinars

Title	Topic	Industry
2011 Retail Banking Survey on Customer Engagement American Banker and Varolii surveyed top retail banks around the country to get a pulse on their business and the challenges ahead. Find out what they revealed in this 30-minute webinar.	All	Financial Services
Banking on Your Customers: How Self-Service Pays off in Collections A best practices in banking collections webinar featuring a case study from Bank of Oklahoma.	All	Financial Services
Using Automated Digital Communications and Analytics to Cure Member Engagement Malaise Scarce, expensive staff and budget constraints can make personal one-to-one outreach seem out of reach. Learn how to deliver more efficient consumer communications through personalized text, email and voice interactions.	Healthcare Communications	Healthcare
Confessions of a Dialer Manager: The Truth behind the Telephony This webinar is a frank discussion of dialer technology between Jeffrey Swallows, former dialer manager for Wachovia, and Brian Moore, Varolii's Director of Collections Solutions.	Varolii Technology	All
Talking SPOC: The Bottom Line for Servicers in Communicating with Borrowers Learn more about the real cost of SPOC to your business and how the right communications strategy could prove to be an asset rather than a liability	All	Mortgage
Beeps, Dial Tones & Dead Air: Avoiding the Hang Ups Learn what drives customer behavior and how to craft a communications strategy that leverages these trends without driving up costs.	Contact Center	All
Communications 2.0: Understanding Today's Digital Consumer Do your communications need an upgrade? Learn why proactive automated solutions offer considerable benefits over traditional treatments.	Contact Center	All
HAMP: Borrower Communication Solutions in the Post SPOC World A discussion of the new Treasury Directive 11-04 which mandates a Single Point of Contact (SPOC) for delinquent borrowers.	All	Financial Services
Are Text Messaging and Social Media the Answer to Engaging Healthcare Consumers? Learn what healthcare organizations are doing with mobile communications and social media to engage healthcare consumers. Featuring guest speaker Liz Boehm of Forrester Research.	Healthcare Communications	Healthcare
Preparing Your Business for Today’s Multi-channel Customer Learn why multichannel communication is one of the most effective steps you can take toward improving customer retention. Featuring guest speaker Lori Bocklund of Strategic Contact.	Contact Center	All
Healthcare Communications Go Mobile Forrester Research Principal Analyst reveals how healthcare organizations are using mobile devices to engage members and patients.	Healthcare Communications	Healthcare
Top Retail Banking Communication Strategies View this webinar to gain insight into how top retail banks throughout the country are communicating with their customers.	All	Banks and Consumer Credit
Improving the Patient Experience in Revenue Cycle Management Attend this webinar and learn how MedDirect helps patients navigate their health expenses to resolve more accounts and improve patient satisfaction.	Healthcare Communications	Healthcare
No Delays in Customer Service: SWA Uses Automated Communication to Keep Customers Satisfied Attend this 30-minute webinar to discover how Southwest Airlines improves customer loyalty with automated communication.	Customer Service	Consumer Services
The Best Service is Self-Service: How Automation Generates Huge Cost Savings Empower your customers to self-serve through automation—without relying on agents to handle the transaction.	Varolii Technology	All
Customize Your Communications: Using Customer Preferences to Get Attention Attend this 20-minute webinar to learn why using customer preferences reduces communication costs and improves the customer experience.	Varolii Technology	All
The Bottom Line of Automating the Conversation Attend this 20-minute webinar to learn how automated communications can generate huge returns for your business.	Varolii Technology	All
Keep Your Agents on the Call: Schedule Adherence and the Contact Center This 20-minute webinar will show you how the right technology can help you locate and assemble staff, maximize resources, and improve service levels.	Contact Center	All
A 2010 Study of Collections Challenges and Solutions Take 15 minutes to learn how your peers are overcoming today's collection challenges.	Collections	All
Relieving Contact Center Pressure and Rising Above the Performance Plateau Discover how contact centers are maximizing their resources when they adopt new strategies. Guest speaker: Lori Bocklund, Strategic Contact	Contact Center	All
Smart Grid Programs: Steps to Build Customer Communications Register for this 30-minute webinar with Forrester and Pacific Gas & Electric and find out how to successfully educate and enroll customers into Smart Grid.	Customer Service	Utilities
Avoiding Default: Top Strategies to Minimize Loss TowerGroup shares proven methods to reduce mortgage default rates using proactive communication.	Collections	Financial Services
Before You Text: Why Cross-Channel Works Take 15 minutes and learn why cross-channel is vital to your communication strategy.	Varolii Technology	All
Multichannel Strategies in the Contact Center 200 top executives and contact center managers reveal trends important to your operations. Presented by Ovum Lead Analyst and Program Manager, Daniel Hong.	Contact Center	All
Before You Text: Best Practices with SMS Learn the Do's and Don’ts of SMS to get the best response from each conversation.	Varolii Technology	All
The Road to One-to-One Messaging Learn how top companies are segmenting customers based on unique preferences and characteristics.	Varolii Technology	All
Disease Management Program Enrollment Attend this webinar hosted by CRG to learn how you can boost enrollment over 50% by engaging with hard-to-reach populations.	Healthcare Communications	Healthcare
Loss Mitigation - Make it Personal with Your Borrowers TowerGroup analyst Craig Focardi recommends critical steps you can implement today to streamline the loss mitigation process.	Collections	Financial Services
Service Levels on the Rise: Critical Steps Toward a Better Contact Center Forrester Analyst Elizabeth Herrell shares practical steps for leveraging customer data to communicate more effectively.	Contact Center	All
Cost Down, Loyalty Up: Proactive Customer Communication in the Call Center Joint webinar with ICMI Consulting: Learn how automated outbound messaging has helped organizations in a variety of industries and how this strategy can add value to the customer relationship lifecycle for your organization.	Contact Center	All
Improve Dialer Effectiveness with Proactive Outbound Communications Elizabeth Herrell of Forrester discusses the technologies call centers should consider to achieve better results through personalized communications.	Contact Center	All
Top Strategies for Keeping Customers and the Companies That Are Using Them Don Peppers, of Peppers & Rogers Group, talks about Customer Service and Loyalty.	Customer Loyalty	All
Disease Management for Tomorrow: Broader Reach, Better ROI Hear what Forrester says about the future of patient outreach and learn how Healthways is using proactive outbound communications.	Healthcare Communications	Healthcare
Better Customer Contact Equals Better Collections Learn how Varolii selects the best collections treatment strategy for each customer.	Collections	All
Break the Break-Up Cycle - Retain 10% More Customer for 10% of the Cost Varolii's webinar will show you how to maintain your customer base by using automated communications.	Customer Loyalty	All
Bridge the Generation Gap: Use the Right Mix of Email, Voice and Text Messaging to Reach Each Demographic Learn how to apply the best contact strategy for higher response rates at a lower cost.	Varolii Technology	All
Getting the Hard-to-Reach to Reach You Kate McArdle, Varolii’s Director of Product Management, details how a customized, two-way SMS notification will connect your hard-to-reach customers with your agents at-the-ready.	Contact Center	All
Make Collections Personal - Secrets to Higher Wallet Share Discover new communication strategies that capture your customers' attention and get you in front of the collections line.	Collections	All
The Moore Report - Credit CARD Act of 2009 Learn about the new Credit CARD Act requirements and methods companies should consider to minimize the business impact.	All	Financial Services
Avoid the Straight Line: Mortgage Collections during the Credit Crisis Hear top mortgage servicers GMAC and SunTrust share insights on how to collect from borrowers in today’s economy.	Collections	Financial Services
Stop the Guesswork; Use Analytics to Lift Results Learn from a Senior Forrester Analyst on Enterprise Contact Strategies and how Time Warner Cable increased the collections by 1.3 million a month.	Collections	Financial Services
Using Predictive Analytics to Drive the Ultimate ROI Every interaction with your customers counts - generate a better ROI with Varolii Predictive Analytics.	Customer Loyalty	All
Reach the Hard-to-Reach Customers Learn how convenience for your customers and efficiency in the contact center go hand in hand.	Contact Center	All
Cloud Services: Increasing Customer Satisfaction while Freeing Existing Resources Hear about hosted agentless communications solutions that provide you with a cost effective way to communicate.	Contact Center	All
Strike A Balance: Get The Right Mix Of Agents And Automation Learn how to maximize efficiency by using the right mix of agents and automation and improve the bottom line.	Contact Center	All
Stop Talking to the Crowd and Start Talking to the Individual Learn how Varolii Individual Decisioning can identify the who, what, when, how and why of communicating with each and every customer, resulting in more effective customer conversations.	Varolii Technology	All
Credit Crunch: Survive or Thrive - Lessons in Improving Collections Learn the secrets from a Top 10 Bank Executive and hear how 20-year veteran, John Will, improved collections through the use of automated communications.	Collections	Financial Services
How Your Interactions Anger or Assist Your Customers In this Webinar, Cross-Channel Strategies, Adele Sage discusses how companies succeed and why they fail during the customer experience.	Customer Service	All
Do More with Less: Reduce Inbound Calls with Outbound Automation Find out how you can increase productivity and deliver better service using fewer resources in the contact center. Webinar includes a customer case study.	Contact Center	All
Agent Communications: The Last Piece of the Workforce Management Puzzle Learn how to connect with your agents and achieve service levels with unpredictable call volumes.	Contact Center	All
Boost Business Results with Communications Enablement Join us to find out how to add more value to human capital management offerings.	Employee Communications	All
The Lending Crisis – Today’s Strategies for Tomorrow’s Success Get actionable Insights from Guest Speaker Craig Focardi of TowerGroup	Collections	Financial Services
Prepare for the Changes in Part D MTM Standards CMS proposes new MTM standards. Varolii proposes your new solution.	Healthcare Communications	Healthcare
Improving Clinical Outcomes with Automated Communications Hear Michael Montijo, MD and S. Michael Ross, MD discuss how automated communications helps lower blood pressure readings among an at-risk population. Webinar includes a customer case study.	Healthcare Communications	Healthcare
From Program Vision to Patient Success Engage more patients in your Health and Wellness Programs.	Healthcare Communications	Healthcare
Driving Costs Out Of Member Services Marc Lawrence, Varolii’s Director of Healthcare Solutions, presents the secrets that several organizations are using to drive the costs out of their business—yet provide even greater member communication.	Healthcare Communications	Healthcare
Effective Population Outreach = Successful Population Health Programs Don’t let a downturn economy drive your business results. Learn how automated communication can optimize your programs—and cut costs.	Healthcare Communications	Healthcare

Webinars: Upcoming and archived Varolii webinars

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Archived Webinars